Need help solving a problem? We want to help you as quickly as possible. That's why we made a Help Assistant available directly in our web application. Access your Meltwater account. You'll find the Help Assistant in the upper right corner. See below.
The Help Assistant offers a number of ways you can solve an issue you're having:
- Search our Knowledge Base to find help material (e.g. how to create a search)
- 24/7 Live Chat
- File a ticket to request help
- Access Help Articles
- Access our System Status page to see scheduled maintenance windows and performance status of our application
- Access guided tutorials that walk you through key workflows NEW!
💡Tip! Set up email alerts from our System Status page so that you get notified of scheduled downtime and when our system performance is impacted.
💡Tip! Check the "suggested articles" section. Here you'll find articles that we're trying to make contextually relevant to what you're doing in the product (i.e. where you are in the product) when you open the Help Assistant. Additional categories can be explored below by clicking the "+" sign.
Submit and access status of support tickets
If you have filed a support ticket through our in-app Help Center, click the "File a Help Ticket" icon to access your ticket(s).
Chat with our support team live
Click on the "Live Chat" icon in the Help Assistant to talk with a support rep immediately. Click on this link to learn how to access live chat on your screen!
We know your time is valuable, and we are continuously trying to find ways to make your customer experience better.
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