Need help solving a problem? We want to help you as quickly as possible. That's why we made a Help Assistant available directly in our web application. Access your Meltwater account. You'll find the Help Assistant in the upper right corner. See below.
The Help Assistant offers a number of ways you can solve an issue you're having:
- Search our Knowledge Base to find help material (e.g. how to create a search)
- 24/5 Live Chat
- File a ticket to request help
- Access Help Articles
- Access our System Status page to see scheduled maintenance windows and performance status of our application
- Access guided tutorials that walk you through key workflows New! Check out a full list of tutorials within this article here.
💡Tip! Set up email alerts from our System Status page so that you get notified of scheduled downtime and when our system performance is impacted.
Submit and access status of Support tickets
If you have filed a support ticket through our in-app Help Center, click the " File a Help Ticket" icon to access your emails to our Client Support team.
Chat with our Support Team
Click on the " Live Chat" icon in the Help Assistant to message with a global Client Support representative. Click on this link to learn how to access live chat on your screen!
If you are reaching out to the team regarding a specific article or search, please share any information or URL address you have to help them quickly help with your request.
Thank you for reading. If you have any further questions, feel free to reach out to us via Live Chat!