Search results can contain an exceptionally large number of Mentions if you do not include any specific criteria other than the query itself. This could potentially present you with results you don't want to see.
Using filters, you can narrow down the results of your search to a more granular level, depending on your needs. This article explains the following filter options in Explore:
- Source type: Display only results from specific social medial channels (such as Twitter or Facebook)
- Language: Display only results in specific languages
- Keyword: Display only results that contain a specific word or phrase
- Sentiment: Display only results with a specific sentiment (such as Positive or Neutral)
- Country: Display only results from specific countries and locations
Accessing the filters
Use the Filter bar to select a specific filter.
Using filter sets
You can create and save filter sets for use with other Explore queries.
To create (save) a filter set:
- Select the necessary filters.
- From the Filter menu, select Save Filter Set.
- In the Save Filters window, enter a name (up to 255 characters) for the filter set and click OK.
The system saves the filter set.
To use (load) an existing filter set:
- From the Filter menu, select Load a Filter Set.
- In the Saved Filters window, select a filter set.
Note: To delete a saved filter set, click Delete for that filter.
The system loads and applies the filter set to the query.
Removing a filter
To remove a filter, click on Clear All Filters.
Using date filters
Use the Date filters to change the date range of your query. You can quickly select specific date ranges (such as This Week or This Month) or create a custom date range.
There are times when a brand name can be found in a keyword search in a different context. For example, searching for Apple may find the fruit and the technology brand.
To reduce "noise" and improve search results, Explore has a case sensitivity toggle. Use this option to requite that the returned content exactly matches your keywords, including capitalization.