Welcome to the Help Center!
Since you are new to the service, our guide below will navigate through the different sections within the help center and help you understand where to find the content you need. Take a look below to get started:
- Get Started with the New Meltwater
- Meltwater Mobile
- Spotlight Articles
- Products Updates
Get Started with the New Meltwater
The First section “Get started with the New Meltwater” (which you are already in!) is your starting point. This section mirrors the software itself and we have broken up this section into go-to-guides on the following sections: Inbox, Dashboards, Influencers, Search, Boolean, and Building Reports: News Digest, Dashboard & Instant Notifications.
**If you’re new to Meltwater, we recommend reading the Boolean and Search article initially. These will help you set up all of your searches which is the fundamental component of your account.
The Inbox is where you will find your content streams that are generated as a result of the search criteria you initially set up in the Search. This section offers a go-to-guide and feature articles that go into more detail on the Content Stream, Inbox add-on's like Broadcast and Premium Social Media Package, and a popular article discussing Sentiment and Reach and how we measure it.
Dashboards provide real-time perspective into market trends and themes based off of the information you are monitoring in your searches. This section offers a user guide on the Dashboards and a more advanced look into all of the Dashboard Widgets we offer.
Influencers allows you to build targeted media lists and connect with relevant contacts. This section offers a user guide, a "Best Practices" article, and an article explaining how to send out a press release with the platform.
A Search will help you locate and track the editorial or social coverage that is important to your business. This section offers a go-to-guide, a guide on setting up source selections, and two Boolean Guides (our search logic to help you find targeted/filtered content).
Tags provide a useful way to group related articles and to quickly organize and curate content. This section offers your go-to-guide on everything you need to know about Tags.
Outputs give you the ability to create Newsletters and Newsfeeds. This section offers a go-to-guide on both services and also offers a comprehensive look at the Newsletter Styling options.
This section offers a go-to-guide for both iPhone and Android users. If you haven't already downloaded the app, make sure to do so today to start using your Meltwater on-the-go!
This section offers "Feature" articles where you will find anything from FAQs to Best practices. We also feature articles written by our amazing product team in this section. A few popular articles that we suggest reading are: Exporting Data, Crisis Management, and Case Studies.
This section offers our product "Release Notes." Keep up-to-date with these updates and roadmap to future updates as they include very exciting improvements to our ever evolving service!
Thanks for reading our guide to the Help Center--We are excited for you to start exploring and using this added resource today! If you ever have additional questions, feel free to reach out to your rep or email email@example.com.