When exporting data, after a few minutes you will receive an email with a link provided to download its content. If you are working on a MAC and using Safari, you may encounter an odd looking output when you click the Exports Download link in the email.
In such cases, follow the troubleshooting options if you don't want to work with the raw data rendered in the browser as Safari displays it:
- Right click (or control-click) the 'Download Report' link in the email and go to 'Save Link As...' and save the file to a location convenient for quick and easy access (Downloads folder or Desktop folder, for example)
- Copy the link in the email that is posted under the text "You can also copy and paste the following URL into your browser:" and paste the link into another browser, such as Google Chrome or Firefox, which will then download the file automatically to their computer
- Copy the contents that are displayed on the page and paste it into Excel manually
Still having trouble? Email firstname.lastname@example.org.