Presumably, you’re reading this because you’re unable to find an article that’s important to your work. We’re here to help. We’ll offer some context on why this might happen and some quick steps you can take to get the issue resolved.
We've found that the most common reason for a missing article is keyword related. That could include too restrictive boolean, possible mis-spelling or a missing keyword. Boolean searches are particularly prone to this as they typically have many criteria that require matching. The source selection chosen for the search determines what publications you’re searching against, and it’s worth double checking that too.
Suggested action: Go to the Search page and copy/paste the title of the article. If it's an older article don't forget to adjust the date range – click "update search results".
Did you find it? If yes, great! 👍
Follow up action: adjust your search and/or source selection.
If that didn't do the trick, it's likely that we don’t currently cover the source that published the article or that our crawlers need updating. This can happen when a publication makes layout changes to their website.
Suggested action: access our Help Assistant (top right in the web application) and file a support ticket. Please make sure to include the link to the article, and our support team will investigate.
💡Tip: If you are in the process of building a report or something time sensitive, you can use our Add Content feature to add the article manually. This should unblock your process and let you finish your report.
If we let you down, we're genuinely sorry. Please submit a support ticket so that know what needs to be improved, and we’ll get back to you as soon as possible.
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